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FAQ's - Frequently Asked Questions.

Q. Do you have a minimum order?
A. No.  While larger orders may get better pricing, we are a small business built around customers of all sizes.
     Some small orders may have an additional shipping fee.

Q. Do you have a sizing chart?
A.  Please check out this link to sizing.  Sizing Chart. (This will open a new browser window)
      ** Please verify sizing as we are unable to offer refunds for improper sizing.**
        You can also look at this size chart for additional brand name sizes, Sizing Chart.

Q. Are there special instructions for washing embroidered items?
A. Please click on our washing instructions PDF file.  If you don't have a PDF viewer (Adobe), you can also open
     up a Word doc file.  If you can't view either, please contact us and we can email you the instructions.

Q. Can you use the logo for my company or business?
A. Yes we can use most logos.  There is a one-time setup fee of $50 for logos that fit in a 6 inch circle.  If you
     purchase a large order, this fee may be waived. 

Q. Do you restrict law enforcement items or logos?
A. Yes, if an item would identify someone as a law enforcement officer, the customer must provide verification
     of their sworn law enforcement status before an order is completed. 

Q. Who owns the digitized logo after the setup fee is paid for? 
A.  L.O.F. Custom Embroidery owns the digitized file of any logo that we have digitized.  We stand by our
      work so we don't give out the digitized files.  You may purchase them from us, please email for details.

Q.  What if I don't have a logo for my business, can you design one?
A.   Yes I am a business owner and also an artist/designer.  Please email us for details and pricing.

Q. How long will it take to receive my order?
A. Many factors come into play here, holidays, size of order, number of stitches in a logo, items out of stock,  etc.
     We make every effort to get your order to you as quickly as possible.  If you would like a rush order, please
     email us for our rush order fee.

Q. Where is your storefront?
A. We are a home based business and our storefront is the internet.  By not having a retail store space, it helps
      us keep our prices low. 

Q. Who is responsible for misspelled wording or names?
A. The customer is responsible for all misspellings.  It is important that you verify spelling when you place your
     order.  We have a terms and conditions warning before placing your order to remind you to check the
     spelling.

Q. What if I would like an item embroidered that I can't find on your website?
A. Feel free to visit our suppliers websites to locate an item you are interested in.  You can then email us
     with the item number, color, size and what logo you would like embroidered and we will give you an
     exact quote.

Supplier Websites: (Clicking on the links below with launch a new browser window)
Sanmar
Alphashirt
Gamesportswear

Q. What type of machine do you use?
A. We use a SWF machine.  They have a great product and you will certainly appreciate the quality of our
     finished product.  Feel free to visit SWF East - Embroidery Equipment and DTG Printers